Responsible Gambling

PROBLEM GAMBLING

Lasseters Wharf Casino staff are all trained to promote responsible gaming and recognise the symptoms of problem gambling. Some traits and indicators of problem gambling are:

  • Being unhappy and desensitized to the thrill of winning
  • Chasing losses
  • Feeling stressed whilst gambling
  • Having insufficient funds available, borrowing money to gamble with
  • Concealing the level of gambling from family and friends
  • Unwilling to listen to reason, in denial of a problem

If you or someone you know shows signs of problem gambling, help is only a phone call away.  There is a free 24hr confidential problem gambling helpline that you can call which is 0800-654-655 or gain information online at www.gamblingproblem.co.nz. Brochures and more details on problem gambling are available in the casino, please ask any casino staff member for assistance.

SELF-EXCLUSION PROGRAM

In the event that any of our customers identify they have developed a gambling problem, Lasseters Wharf Casino offer these patrons the opportunity to ‘self-exclude’ themselves until such a time as they feel their gambling is under control. This involves signing an exclusion order which prohibits access to all areas of the casino including the bar for the duration of the exclusion period. The program is discreet and all information provided is kept confidential.

Self-exclusion requests made by any of our patrons, will be conducted by the Security and Surveillance Shift Manager at any time day and night of the Wharf Casino’s operational hours. A photograph will be taken to be held on file. 
In accordance with the Gambling Act section 310 an exclusion period of up to two years will then be issued (3 months is the minimum recommended period).

All remaining Club Lasseters points can be redeemed at Cash Desk prior to the patron being required to return their membership card. Any future promotional material by mail will be withdrawn from circulation.

The request for exclusion may not be revoked for up to one year, but may thereafter be terminated by the person in writing after discussion with the Security and Surveillance Manager, and ideally a third party (preferably a councillor or member of a local community organization).